Question 1

How quickly can you fix my remote problems?

Accepted Answer

Most remote control issues can be diagnosed and resolved within a single service visit, typically lasting 30-60 minutes. Common problems include dead batteries, signal interference, or programming issues that our technicians can fix on the spot. If your remote needs replacement, we stock popular models on our service trucks. We offer same-day service in most cases, and with our 2-hour response guarantee, you won't be waiting long.

Question 2

What causes remote problems in garage doors?

Accepted Answer

Remote control problems can stem from several causes: dead or weak batteries (the most common issue), signal interference from nearby electronics or LED lights, damaged internal components from drops or water exposure, programming errors after power outages, or range limitations due to antenna issues. Sometimes the problem isn't the remote at all—it could be the garage door opener's receiver unit. Our technicians will properly diagnose the root cause and provide the most cost-effective solution.

Question 3

Do you offer financing for new residential door installations?

Accepted Answer

Yes, we offer flexible financing options to make your new garage door installation affordable. We partner with trusted lenders to provide competitive rates and convenient monthly payment plans. Options include 0% APR promotional financing for qualified buyers, low monthly payment plans, and no-penalty early payoff. During your free in-home estimate, we'll discuss all available financing options.

Question 4

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once a year to keep your garage door operating safely and efficiently. During a maintenance visit, our technicians will lubricate all moving parts, check spring tension and balance, inspect cables and hardware, test safety features, and identify potential problems before they become expensive repairs. Regular maintenance can extend your door's lifespan by 5-10 years and prevent up to 90% of emergency breakdowns.

Question 5

What's included in your 2-year warranty?

Accepted Answer

Our comprehensive 2-Year warranty covers all parts and labor on installations and repairs. If anything we installed or repaired fails during this period, we'll fix it at no additional cost to you. The warranty covers defective parts, workmanship issues, and premature component failure. We stand behind our work because we use quality parts and employ factory-trained technicians.

Question 6

How do I know if my springs need to be replaced?

Accepted Answer

Warning signs that your garage door springs need attention include: the door feels heavier than usual when lifting manually, the door doesn't stay open on its own, you notice visible gaps or stretching in the springs, the door opens unevenly or crooked, you hear loud squeaking or grinding noises, or most obviously, you heard a loud bang (indicating a spring broke). Never attempt to replace springs yourself—they're under extreme tension and can cause serious injury.

Question 7

Do you service all brands of garage doors?

Accepted Answer

Yes, our factory-trained technicians service all major garage door brands including Clopay, Amarr, Wayne Dalton, CHI, Raynor, and many others. We also work with all opener brands like LiftMaster, Chamberlain, Genie, and Craftsman. No matter what brand or model you have, we have the expertise and parts to repair it.

Question 8

What's the difference between torsion and extension springs?

Accepted Answer

Torsion springs mount horizontally above the door opening and use torque to lift the door. They're more durable, provide smoother operation, and are safer when they break. Extension springs run along the horizontal tracks on both sides of the door and stretch to store energy. While extension springs are less expensive, torsion springs typically last longer and provide better balance. We recommend torsion springs for most applications, but we'll assess your specific situation.

Question 9

How long does a new garage door installation take?

Accepted Answer

A standard residential garage door installation typically takes 3-5 hours. This includes removing your old door, installing the new door and tracks, mounting the opener (if included), programming remotes, and testing safety features. Custom doors or complex installations may take longer. We respect your time and property—we'll provide an accurate time estimate during your consultation.

Question 10

What should I do if my garage door won't close?

Accepted Answer

First, check if anything is blocking the photo-eye sensors at the bottom of the door tracks. Clean the sensor lenses with a soft cloth—dirt or spider webs can cause issues. Make sure the sensors are properly aligned (indicator lights should be steady, not blinking). Check if the door moves when you hold the wall button continuously—if so, it's likely a sensor issue. If basic troubleshooting doesn't work, call us for professional diagnosis.

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